Supplying files

You can supply files to us via email (max. 10 MB), FTP, DVD, memory card, USB stick, or using wetransfer. For more information about supplying files, please read the information below.

File formats
We are able to process the following ‘open’ file formats (Mac & PC):

  • Adobe Illustrator CCx, CSx (*.ai, *.eps)
  • Adobe Indesign CCx, CSx (*.indd)
  • Adobe Photoshop CCx, CSx (*.psd)
  • Adobe Acrobat Certified (*.pdf)
  • Microsoft Office, Word, Excel, Publisher and Powerpoint (*.doc, *.xls, *.pub, *.ppt)

If you supply an ‘open’ file, please make sure to not only provide the relevant illustrations and logos, but also the fonts used therein.

Microsoft Office files are generally not suitable for printing; however, we are able to convert your Office files into files that are suitable for printing, after close consultation with you.

Page size
Before you start working on your design, please make sure that the page size is correct to prevent any unpleasant surprises in the end result. For example, say you are making an A5 flyer; the page size must then be 148 x 210 mm with a 3 mm margin, bringing the total page size to 154 x 216 mm.

Colour settings
Please convert all RGB colours into CMYK colours. RGB (display) colours are different from (CMYK) printing colours.

True black
To create a true black in printed materials, we use a full-colour approach (CMYK, cyan, magenta, yellow and black). For offset printing, the total of these four colour values should not exceed 280%. For digital printing, there are no limits to this total value (i.e. 400% is fine). To get a true black with digital printing, 100% K is best.

Please convert CMYK files only once to prevent any undesirable colour shifts.

Cutting margins
To make sure that no parts of your design are lost during the cutting process and that no white edges remain, your file must be 3 mm bigger than the desired format on all sides. Please check whether the document has these proper margins as well as crop marks before supplying it.

Avoid using Office programmes for this; Office does not allow you to create proper margins.

When exporting your files into PDF, attach the fonts to the document so that you do not run the risk of losing any letters or having them replaced with a standard font during printing. If you supply an ‘open’ file, please also rovide the used fonts alongside.

(Raster) graphics
A raster graphic is a matrix of small dots (dpi=dots per inch). Raster graphics are used when an image contains lots of subtle colour differences, such as photos. Because they contain a fixed number of dots, the quality suffers when you attempt to magnify them.

However, when you reduce the image size, the resolution will improve accordingly. (Raster) graphics generally have a larger file sizes. To get the best result, the printing files should be at least 150 dpi.

Images copied off the Internet
Images you copy off the Internet generally have a 72-dpi resolution, which is too low to ensure a nice result. Moreover, most images on the Internet are protected by intellectual property rights. As such, we do not recommend using images sourced from the Internet for your design.

Vector images
So-called vector images use mathematical formulas to define every aspect of an image, meaning that they always maintain their original quality level, regardless of size.

Variable information
Variable information refers to a digital print run in which all of the pages are different. Personalised documents are made by retrieving names, addresses, images or other data from records in a database. The data fields therein, such as last name, postal code, and even images, are referred to as variable information, because they are different for each record and thus for each print.

Transparancy/levelling off

  • Convert PMS colours into CMYK before you start working with transparency.
  • You can level off transparency in the following manner; export your file to PDF 1.3 (PDF/X-2001) or create your PDF using Acrobat Distiller. Then open your file using
  • Adobe Acrobat and use the ‘output preview’ feature by going to Advanced > Print Production > Output Preview.

Do you have any questions?

Contact us